Frequently asked questions

We stand behind the quality of the products we sell and are committed to helping our customers if an issue arises.Manufacturer WarrantiesMost of the products we carry are covered by a manufacturer's warranty. Warranty coverage, duration, and terms vary by manufacturer and product.Please refer to the warranty information included with your purchase or visit the manufacturer's website for complete warranty details.Warranty AssistanceIf you believe your product is covered under a manufacturer's warranty, we're happy to help guide you through the warranty process.Depending on the manufacturer, we may:Assist with submitting a warranty claimCoordinate communication with the manufacturerHelp determine whether a product qualifies for warranty serviceProvide replacement or repair options when authorized by the manufacturerWhile we will gladly assist whenever possible, final warranty decisions are made by the manufacturer.What's Not CoveredUnless otherwise stated by the manufacturer, warranties generally do not cover:Normal wear and tearCosmetic damageDamage caused by misuse, abuse, neglect, or accidentsImproper storage or maintenanceUnauthorized modifications or repairsDamage caused by transportation after deliveryWarranty Claim RequirementsTo help process your warranty request, please have the following available:Proof of purchaseProduct model informationDescription of the issuePhotographs of the product and any damage (if applicable)Additional information may be requested depending on the manufacturer's requirements.Limitation of WarrantyCollins River Kayak Company does not provide any additional warranties beyond those offered by the product manufacturer unless explicitly stated in writing.To the fullest extent permitted by law, all implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited to the extent allowed under applicable law.